Version Effective Date: March 4, 2024

When you use HASH, you agree to the following terms of use, which form part of the original agreement you or the organization, company, or other entity that you represent have with HASH, that links to or otherwise references these Additional Terms (the “Supplementary Agreement”).

Capitalized terms used but not defined in these Acceptable Use Policies have the meanings assigned to them in our General Terms of Service or Corporate Terms of Service, as applicable. For customers subject to the Corporate Terms of Service, "you" and "your" refer to "Customer" or "Users". "We", "us", and "our" refer to "HASH".

1. General Product Terms

The following may apply to any Customer or User of HASH.

A. Competitive Benchmarking

If you offer a product or service competitive to any HASH product or service, by using that HASH product or service, you agree to and hereby waive any restrictions upon HASH as to the competitive use and/or permissibility of benchmark testing that may exist in the terms governing your competitive product or service. If you do not intend to waive such restrictions in your terms of use, you are not allowed to use that HASH product or service.

B. Telemetry

HASH products and services may, depending on your preferred telemetry settings, collect environmental and usage information. This may include personal data, as referenced in the HASH Privacy Statement.

C. Previews

Previews means software, online services and additional products and features provided for preview, evaluation, demonstration or trial purposes, or pre-release versions of those, such as alpha, beta, or early access. If your Agreement does not include terms and conditions that address Previews, then the following terms apply. HASH grants a limited right to use a non-production instance of the Preview. Previews are provided “AS-IS”, “WITH ALL FAULTS” and “AS AVAILABLE”. HASH may change or discontinue Previews at any time without notice. Any information we give you about a private Preview will be considered HASH's confidential information. If you choose to provide comments or suggestions about a Preview, we may use that feedback for any purpose without obligation of any kind. HASH's maximum liability is limited to direct damages up to US $5,000. HASH has no obligation to defend, indemnify, or hold you harmless for claims brought by third parties arising from your use of Previews.

D. Availability

HASH reserves the right at all times to reclaim any HASH subdomain or website path without liability.

2. Supplementary Terms for Credits

Certain paid features and functionality accessible via the Service may be metered, with “Usage Charges” levied for their use.

Ordinarily, Usage Charges are paid through the advance purchase of Credits. However, at HASH's sole discretion, and depending on your Account age, billing history, and a number of other factors, you may accrue Usage Charges in arrears based on actual usage levels observed (above the included entitlements in your Subscription License Term or other commercial Agreement with HASH).

A. Kinds of Credits

Credits can be used to offset Usage Charges accrued.

“Credits” collectively refers to:

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  Service Credits. Unless otherwise agreed, we may require you to pre-pay for certain Services by purchasing credits sufficient to cover your usage according to our Pricing page and these Supplementary Terms, as may be updated from time to time (“Service Credits”). Your order for Service Credits constitutes an offer by the same to purchase those Service Credits. We will notify you if we accept your offer of purchase (the "Confirmation Notice"). These Supplementary Terms for Credits will become effective when we send the Confirmation Notice.

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  Free Credits. We may, in our sole discretion, offer you free credits as part of a promotion or during sign up for the Services (“Free Credits”).

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  “Other Credits”. From time to time, we may offer other types of credits, under terms that differ from those which standard Service Credits and Free Credits are made available under. These Other Credits may come with alternative terms, or specific restrictions, which will be stated clearly at the point of issuance, which may limit their scope of use (for example, the exact Credit-Based Services or External Services against which Other Credits may be redeemed).

B. Restrictions on Credits

Non-Refundable. All Credits issued, which includes Service Credits, Free Credits and Other Credits, are non-refundable.

Non-Fungibility. Credits are not legal tender or currency of any kind and have no cash value.

Non-Transferable. You may not transfer or sell any kind of Credits, nor attempt to transfer or sell any kind of Credit, to any other person or entity.

Expiry. Service Credits expire one calendar year from the date we send the Confirmation Notice or otherwise issue the Credits. Free Credits expire at the time indicated when issued (or otherwise one calendar year from when issued if no time is specified). Credits will also automatically expire if you close your (or your organization's) Account, and in such cases Credits cannot be recovered.

Usability. Credits may only be used by the holder of the Account with which the Credits are associated.

C. Maintaining a Credit Balance

Credit Balance. You can check the number of Credits associated with your Account, or any Account you are authorized to access, on the relevant Account's Billing page.

Balance Maintenance Service. You may have the option to automatically reload Service Credits by a certain amount (“Balance Maintenance Service”) when your Credit Balance reaches a certain level, which you may set during onboarding, or from the Billing page of your Account. When the Balance Maintenance Service is active, you authorize HASH to charge the payment method designated in your Account on a recurring basis for the applicable fees and taxes for the amount of Service Credits added to your Account as part of the Balance Maintenance Service, until you opt out of the Balance Maintenance Service. Except where otherwise stated or agreed, all Credits added to your Account as part of the Balance Maintenance Service will be charged on or around the day on which the Credits are added to your Account.

3. Additional Products and Features

When you use HASH, you may be given access to additional products and features ("Additional Products and Features"). Because many of the Additional Products and Features offer different functionality, specific terms for that product or feature may apply in addition to your main agreement with us—the HASH Terms of Service, or HASH Corporate Terms of Service (each, the "Agreement"). Below, we've listed those products and features, along with the corresponding additional terms that apply to your use of them.

By using the Additional Products and Features, you also agree to the applicable HASH Terms for Additional Products and Features listed below. A violation of these is a violation of the Agreement. Capitalized terms not defined here have the meaning given in the Agreement.

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  All HASH users may have access to the following Additional Products and Features: Credit-Based Services, External Services

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  In addition to those Additional Products and Features available to all HASH users, HASH Plus users may also have access to: Private Types

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  In addition to those Additional Products and Features available to HASH Plus users, HASH Team users may also have access to: 2-Way Sync

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  In addition to those Additional Products and Features available to HASH Team users, HASH Ultra users may also have access to: Advanced Security

Credit-Based Services

“Credit-Based Services” are specific product features and functionality from HASH which you may accrue Usage Charges by accessing or using. Included allowances and entitlements to Credit-Based Services are outlined on the hash.ai/pricing page and certain sub-pages thereof. Your use of a Credit-Based Service must comply with both the HASH Community Guidelines and HASH Acceptable Use Policy, as well as any additional terms laid forth in this Supplementary Agreement.

Credit-Based Services include, but are not limited to:

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  HASH AI. AI-powered recommendations, suggestions, and actions in HASH. This includes:

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    Entity Inference. AI-inferred entities generated from given content.

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    Type Inference. AI-inferred types from given content.

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    Embedding Generation. HASH-generated vector embeddings for a given piece of information.

Credits may be utilized when requests are made (i.e. charged on the basis of inputs; e.g. "per input token" or "per page analyzed"), or when results are returned (i.e. charged on the basis of outputs; e.g. "per output token", "per entity returned"). A full list of all Credit-Based Services and the point at which they are billed can be found on the hash.ai/pricing page and its sub-pages.

External Services

External Services are free and paid APIs from a range of third-parties which are accessible via the Service. You may accrue Usage Charges when utilizing paid External Services. Included allowances and entitlements to External Services are outlined on the hash.ai/pricing page and its sub-pages. Your use of an External Service must comply with both the HASH Community Guidelines and HASH Acceptable Use Policy, as well as any terms laid forth by the External Service itself. These include:

Third-Party Provider	External Services	Applicable Terms
OpenAI	DALL-E, GPT-3 Ada, GPT-3 Babbage, GPT-3 Curie, GPT-3 Davinci, GPT-3.5 Turbo, GPT-4, Whisper Transcribe, Whisper Translate	OpenAI Terms of Use
Mapbox	Address Autofill, Static Map Images, Isochrone, Directions, Temporary Geocoding	Mapbox Terms of Service

In addition, except where otherwise agreed in writing, you must not use the External Services product or any connected External Service:

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  to provide a stand-alone or integrated application or service offering the External Services product or service, or any elements of the External Services product or service, for commercial purposes;

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  to disrupt, gain, or attempt to gain unauthorized access to, any service, device, data, account, or network;

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  to engage in activity that places a burden on our servers, where that burden is disproportionate to the benefits provided to users; or

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  in connection with any cryptomining activity.

If you have questions about whether your use or intended use falls into these categories, please contact HASH Support.

In order to prevent violations of these limitations and abuse of External Services, HASH may monitor your use of External Services. Misuse of External Services may result in restrictions in your ability to use one, several or all External Services, or in some cases, suspension or termination of your HASH account.

2-Way Sync

More information will be available soon.

Private Content

More information will be available soon.

If you use certain functionality, products, services and features (such as Credit-Based Services and External Services) within or in conjunction with content (including any Type and Entity, not limited to Blocks, Flows, Graphs, Pages, or Repositories), you authorize HASH to scan that content, including Private Content, for the purpose of providing the functionality, product, service or feature.

Private Entities

More information will be available soon.

Private Types

More information will be available soon.

Advanced Security

More information will be available soon.